Tech Support Channels
A 60–Minute Response Time Guarantee
All your support requests will be responded to in maximum 60 minutes after the support ticket or email was received. If your case requires further assistance from an administrator, we will direct the ticket or the e–mail to the person on duty, without delay and we will leave a note to notify you that more time will be needed for reaching a solution. Furthermore if you order the Administration Services package, any of the server management tasks included there will be executed whenever you wish.
A Topflight Customer Support Service
Our help desk support staff will be at your disposal 24x7x365 if you need help with our Online Control Panel or with any of the applications that we preinstall for your convenience on the dedicated web hosting server. And if you need help with all the everyday administration tasks on your dedicated web hosting server, you can have a glance at the Administration Services package, that includes backup hard disk space, Operating System updates every week, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, etcetera.
An Intuitive Help Area
Our Online Control Panel has been pre–installed for each Linux dedicated servers hosting package. Among its characteristics is a very convenient integrated knowledgebase that will guide you step by step on all the actions that you can perform. Most of the educational articles in addition video versions that show all the tasks that you can carry out in a very illustrative manner. You can find the educational articles and the video tutorials in the top right corner of each section of the Online Control Panel.