A 99.9% Server Uptime
We have set up our cloud website hosting platform using dependable hardware and heavily customized software. Our system administrators have installed a customized version of Security–Enhanced Linux on each of our physical machines in order to ensure optimal safety and stability. We have set up a number of denial–of–service prevention appliances along with highly efficient firewalls to make sure our internal network is invincible and secure.
Our Linux cloud website hosting packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you select, the uptime guarantee remains unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting system, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on enterprise–grade hardware elements provided by Juniper. On top of that, on every router, we’ve configured a firewall with a complex set of rules so as to sieve all fishy requests.
Thus, in each of our data center facilities – in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter and in our Australian datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done our best to reduce all potential risks with our cloud hosting plans and irrespective of the fact that our company offers first–rate technical support, there are situations when the client simply isn’t content with what we are offering. Or he needs to move to a more powerful web hosting service, such as a virtual private server or a dedicated hosting server.
That’s why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t completely happy, you will get a refund.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get a reply, you are aware of how infuriating this can be, especially if your website is at stake. This is the reason why we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our support engineers will be here for you and they’ll get back to you within one hour. And the best part is that their average response time is well under 20 minutes!